Help Centre / F.A.Q.

RETURN POLICY

When you buy on whybenormal.it you can always change idea. If you are not satisfied with your purchase for any reason you can make a return in 14 days from order reception.

Shipping costs made will be at your load. After Whybenormal? will have checked integrity product made the amount of the order will be sent back (no transport costs included).

How to make a return and receiving your refund or product replacement:

  1. Section ‘my orders’ look for order number (you can find it in the email sent as per order confirmation). Send an email to info@whybenormal.co.uk with made return request and the order number together with the email you have sent to make the order.
  2. If you prefer you can simply contact our Customer Service at this link. Be sure of having always following datas: order number and the email used for the purchase before contact our customer service.
  3. Bundling product with the original packaging including every document, manual and accessory received with that, if not we could make the choice to make not the return. Be sure the pack will be well closed and not damaged while sent us back.
    It is really important that on the pack there will be the order number and the email used for the purchase to avoid it will be sent to the sender when received.
  4. Do not forget to include the original accompanying note.
  5. The amount will be refund in 15 days after product receipt.

SHIPPING

– We can send in Europe with GLS courier

In Italy costs are: euro 8,90 for orders less than euro 99, if more than that transport costs will be free.

Shipment will be in 48 h after order receipt and courier deliver in 24/48 h. We have tracking codes to fill in.

For european countries costs are: euro 19,90 for every order. Shipment will be in 48 h after order receipt and courier deliver in 4/5 working days.

For extra European countries shipments will be made by FEDEX or DHL , cost will be euro 33,00.

 

— REFUND AND REPLACEMENT PRODUCT —

After refund will be processed you will receive a confirmation email of it. Normally the refund is made in 15 days after product receipt.

If you ask for a defected or wrong replacement product a new one will be sent after we receive that.

Please note: whybenormal.it accept only returns of products taken on this website. Every product you will buy in any authorized dealer whybenormal.it must be sent back to that one.

Refund will be made as per original payment.

F.A.Q. – Frequently Asked Questions

PRICING AND CURRENCY

Q. Do your prices include tax?
A. Prices include VAT. All other prices are exclusive of local import duties and taxes which are levied once a shipment reaches your country unless otherwise specified. Import duties and taxes may be waived during specific promotional periods.

OUT OF STOCK

Q. When are products coming back into stock?
A. As soon as WHYBENORMAL? has an estimated date of delivery it will normally be posted on the specific product page.

Q. I’d like to order a product, but it does not allow me to put it in the basket.
A. If it is not possible to select an item this means that it is not available. Please use the ‘inform me when back in stock’ feature on the product page to find out when items come back into stock.

DELIVERY

Q. How long does the delivery take?
A. Wingedstore.com uses GLS or TNT for shipments across the globe: Shipping is available to Italy, Europe, and worldwide. WHYBENORMAL? uses priority courrier which ships in 4-5 working days.

Q. When will my order be sent out?
A. Orders will be sent out within 3 working days from the order confirmation. 

Q. How are products shipped?
A. Orders shipped overseas are sent via GLS or TNT priority courrier. 

Q. How much will shipping cost to my address?
A. Shipping costs will be visible in the shopping cart before checkout.

RETURNS
Q. What’s your returns policy?
A. You can return any product you receive from WHYBENORMAL? within 14  days of receipt, as long as the item is unused and unwashed. For more information, please visit the returns policy  of the website.

Q. I do not like the product I ordered, what can I do?
A. If the product is new and unused you can return it to us for an exchange or refund within 14 days of receipt. Please visit our returns policy for more information on how to return a product.

Q. How do I return a product?
A. Please visit the returns policy  of the website for full instructions on how to return a product.

Q. I want to return a product, but I don’t have the original packaging?
A. You can always send the products back to WHYBENORMAL?  in another package but please pack securely.

Q. I would like to return an item for a size exchange, but the size is not showing up on the website. How should I proceed?
A. Unfortunately this does mean that WHYBENORMAL? is out of stock of this size and colour. It is possible to return the item for an exchange for another item or a refund. Additional payment will be required or the difference will be refunded if the exchange item is not the same amount as the item returned. If you have any questions please contact info@whybenormal.co.uk

PRODUCTS AND SIZING

Q. I am not sure which size to order?
A. On most product pages there is specific sizing information in the right hand column.
Please also have a look at our
 size chart.
size-chart_4

If you are still not certain about which size is right, please contact info@whybenormal.co.uk